Frequently asked questions

Minutes or hours, not days or weeks. Guest uploads appear in moments within minutes of being shared, and your highlight film is typically ready within ~48 hours after uploads wrap.

No. Nothing to download. Guests open your couple link in a phone browser and upload from their camera roll. No accounts required for guests.

Send the short link by simple group text or wedding guest messaging the morning after the big event. Simple texting works well; Zola Guest Messaging, Joy Messaging Plus, The Knot Messaging Hub, and WedTexts also work. No QR-code promotions required.

Yes. HEIC photos and Live Photos upload fine from the camera roll.

Get your guest link now, free to start. Text the link after (or during) the event. You can pick a package later when you want the film.

Silver, Gold, and Diamond details are on Pricing. To get your guest link and moments, start free anytime.

Guest originals land in moments. Browse by guest, download anytime, and optionally set a gallery password for family. Moments is included on every package, that is the durable deliverable; highlight and chapter films are the film on top.

Only the couple sees moments by default. It’s password-protected. You can share the gallery with guests (or not), whatever the couple chooses.

All packages include free 6 months of storage. Download everything anytime or choose $2.99/month to keep moments. See Terms of Service for retention, deletion, and account closure.

Yes. Optional gallery password is available so you control who can browse beyond the guest upload link.

All include moments. Silver adds an AI highlight film (~2–3 min). Gold adds 3 chapter films. Diamond adds 3 human-edited cuts (hands-on polish, not revision rounds). Full detail on Pricing.

After weekend uploads are in. Timing depends on volume and whether your package is AI-led or includes human edits. We confirm expectations when your space is active.

No. Togetherly (usetogetherly.com) is moments (guest photo & video gallery) plus highlight films. We are not an invitations product. If you were looking for wedding invitations, that is a different company.

Couple pages are private by default. Access follows the links and optional passwords you share. See Privacy Policy.

Mobile web can be fickle. If a material technical failure prevents delivery of core purchased features, you receive a full refund of fees paid for that package, exclusive monetary remedy under our Terms. Liability is otherwise capped; service is AS IS.

Guests retain rights in content they upload; you and Togetherly receive the licenses needed to store, process, and deliver your vault and films. Details in Terms (media security & hold-harmless).

Arizona law; Maricopa County venue, as stated in Terms.

Yes, open the Josie & Harrison demo to see a guest-facing demo. Demo media is sample only.